Privacy Policy

Introduction

Genuine Empire AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, industry, address)
• Call recordings and transcripts when you use our service
• Payment information for subscription services
• Communications you send to us

We also automatically collect certain information when you use our service:

• Call metadata (duration, time, caller ID when available)
• Usage data and analytics
• Device and browser information when visiting our website

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models to better serve you
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call recordings are typically retained for 90 days unless you request longer retention or deletion.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability

Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@genuineempireai.com
Phone: (714) 617-7121
Location: Orange County, California